FAQs - Circulation Enquiries - Loan/ Renewal/ Returning/ Requests

1. What is the maximum number of books I can borrow at any one time?
   Please refer to Library Loan Entitlement for details. 


2. What is the loan period?
   Please refer to Library Loan Entitlement for details.


3. Can I use a friend's card to borrow books?
   No, this is not allowed.


4. Can I return books to any of the UTAR libraries?
   Yes, you can.


5. How do I renew books online?
   Please go to Patron Account and login in with your patron ID and password. Please refer to Online Renewal Guide.


6. How many times can I renew my books?
   Twice, if no users have made any reservations.


7. Why is renewal denied?
   The following may be one of the reasons:
   1. The item is overdue.
   2. The item is being requested by another patron.
      
   3. Reached the maximum number of renewals.


8. Will I be reminded when books that I have borrowed are due for return?
   Yes, you will be informed via the email address that you had registered with the Library. However, you are advised to refer to the due date stamped in the book and not rely on email reminders/overdue notices as they are just courtesy reminders.


9. How do I reserve a book that is on loan to another user?
   Log into your Patron Account and perform an online book request on the book item that you wish to borrow. Be sure to select the 'Pick-up location' where you want to collect the book.


10. What should I do if I lose my student ID?
    Please report to the Library immediately to ensure that your card will not be used by someone else to borrow books. Please make your payment for a replacement card at the Division of Finance and go to ITISC to apply for the replacement ID card.


11. How do I cancel a reservation that I have placed on an item?
    Log into Patron Account and cancel the title that you do not wish to borrow anymore.